SEN Blog
An Ace Up Your Sleeve That Will Give You a Competitive Edge in 2021
We can all agree that 2020 was a challenging year — like no other year that any of us has experienced before. The challenges were daunting, frightening, and taxing on our peace of mind. When the COVID-19 pandemic hit the country in early 2020, our industry did not know what to expect. Would remodeling projects […]
The Customer is Always… Wrong?
In 1909, Harry Gordon Selfridge, owner of Selfridge’s department store in London, coined the phrase, “The customer is always right.” The intent behind this was to establish a reputation for superior customer service and also to inspire employees to be the best at delivering outstanding assistance and resolution of issues for disgruntled clientele. This would […]
Principles of Productivity
The hours of every work day always seem to fly by. There is never enough time in the day to complete the endless list of tasks bouncing around in your head, and even those prioritized duties often get pushed aside for the unexpected, metaphorical fires that arise and must be immediately extinguished. You’re always busy […]
A New Way of Doing Business in the Kitchen and Bath Industry
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