SEN Blog
The Customer is Always… Wrong?
In 1909, Harry Gordon Selfridge, owner of Selfridge’s department store in London, coined the phrase, “The customer is always right.” The intent behind this was to establish a reputation for superior customer service and also to inspire employees to be the best at delivering outstanding assistance and resolution of issues for disgruntled clientele. This would […]
Principles of Productivity
The hours of every work day always seem to fly by. There is never enough time in the day to complete the endless list of tasks bouncing around in your head, and even those prioritized duties often get pushed aside for the unexpected, metaphorical fires that arise and must be immediately extinguished. You’re always busy […]
5 Zoom Best Practices for Everyday Meetings
It is no surprise that Zoom is one of the most downloaded apps in 2020. With millions of people staying home, Zoom was being used for both professional and personal use. From meet workings, to happy hours with coworkers or friends, to trivia nights, Zoom has helped everyone feel connected while social distancing. Just like […]
A New Way of Doing Business in the Kitchen and Bath Industry
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